Frequently Asked Questions
1. What services do you provide?
We provide order management, shipment coordination, and integrated supply chain support for businesses engaged in international trade.
2. Do you act as a freight forwarder?
No. We provide advisory and coordination services. We work alongside your selected freight forwarders and logistics providers.
3. Do you handle supplier negotiations?
We can support communication and coordination, but we do not take responsibility for commercial negotiations unless agreed separately.
4. Which countries do you support?
Primarily:
- China
- Canada
- United States
5. Who are your ideal clients?
Importers & distributors
- E-commerce businesses
- Small to mid-sized companies
- Businesses sourcing from overseas
6. How do you charge for your services?
We offer:
- Per-shipment pricing
- Monthly retainers
- Customized service packages
7. Can you help if we don’t have logistics experience?
Yes we specialize in supporting businesses without internal supply chain teams.
8. Do you take responsibility for shipment delays?
We coordinate and manage processes, but delays caused by third parties (carriers, customs, suppliers) are outside our control.